Refund policy

Refund & Return Policy – MUZI-TRADERS

At MUZI-TRADERS, we want you to be happy with your purchase. If you receive an incorrect, damaged, or eligible item, you may request a return according to the terms below.

1. Return Eligibility

  • Return requests must be made within 7 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original condition.

  • Original tags, packaging, and accessories must be included.

  • Items damaged, stained, washed, altered, or used by the customer may not be accepted.

  • Sale, clearance, customized, or specially made items are non-refundable unless they arrive damaged or incorrect.

  • For clothing, returns due to change of mind or incorrect size are accepted only if the item meets all return conditions.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide your order number and clear photos/videos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

3. How to Request a Return

Contact MUZI-TRADERS Customer Support with:

  • Order number

  • Reason for return

  • Photos/videos, if applicable

Once your request is approved, we will provide return instructions. Please do not send an item back without approval.

4. Refund Process & Timeline

After we receive the returned item, it will be inspected. Once approved, your refund will be processed within 3–5 business days.

The time for the amount to appear in your account may depend on your bank, payment provider, or mobile wallet. COD refunds may be issued through an available bank transfer or mobile-wallet method after the required customer details are confirmed.

5. Return Shipping

  • If the return is due to a wrong, defective, or damaged item, MUZI-TRADERS will cover the applicable return delivery cost.

  • For eligible returns due to change of mind or size, the customer is responsible for return shipping unless otherwise stated.

6. Important Terms

Refunds are issued only after the returned product passes our quality inspection. Original delivery charges are generally non-refundable, except where the item was incorrect, defective, or damaged due to our error.

This policy applies to customers in Pakistan and is subject to applicable consumer-protection laws. In Punjab, sellers are required to clearly disclose their return/refund policy before the transaction is completed, and online transactions are covered under the updated consumer-protection framework. (pccmdpunjab.gov.pk)

MUZI-TRADERS reserves the right to refuse returns that do not meet the conditions above.